Privacy Policy and Return Policy for Digital Products

Thank you for purchasing from SoftEnglish Global Ltd. We take pride in providing high-quality digital products and want to ensure your satisfaction. However, due to the nature of digital goods, all sales are final. Exceptions and refunds are outlined below.

1. Refund Eligibility
   We offer refunds only under the following circumstances:

• Technical Issues: If you encounter technical problems that prevent you from accessing or using the product, and our support team is unable to resolve the issue within a reasonable timeframe.
• Duplicate Purchases: If you accidentally purchase the same product more than once, a refund for the duplicate purchase will be issued.
• Incorrect Purchase: If you accidentally buy the wrong product and contact us within 7 days of purchase, provided the product has not been accessed or downloaded.
  
  

2. Non-Refundable Situations
   Refunds cannot be issued in the following cases:

• Change of Mind: Refunds are not granted for changes in personal preference after purchase.
• Downloaded or Accessed Products: If the product has been downloaded or accessed, it is considered used and is no longer eligible for a refund.
• Failure to Read Product Details: It is the customer’s responsibility to read and understand the product description before purchasing.
  
  

3. How to Request a Refund
   To request a refund, please follow these steps:

1. Email our office team at office@softenglish.io
2. Include the following details:
   • Your name and email address used for the purchase.
   • Order number and product name.
   • A brief explanation of the issue or reason for the refund request.
3. Attach any relevant screenshots or documents that support your claim (e.g., proof of technical errors).
   
   Our team will review your request within 3–5 business days and notify you of the outcome.
   
   

4. Approved Refunds
   If your refund request is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your payment provider. Please note:

• Processing Fee: Refunds may be subject to a processing fee of 5% or 100 NIS, whichever is the lowest, to cover administrative and transaction costs. This fee will be deducted from the total refund amount.
• Currency Conversion or Bank Fees: If applicable, currency conversion fees or additional charges by your bank or payment provider are non-refundable.
  
  

5. Support and Assistance
   We are committed to resolving any issues you encounter with our products. If you have questions or need technical support, please reach out to us at office@softenglish.io.
   
   

6. Contact Us
   For any inquiries about our Return Policy or to submit a refund request, please contact us:
   Email: office@softenglish.io

Privacy Policy:

At SoftEnglish.io, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or use our services.

1. Who We Are

SoftEnglish.io is an educational platform that offers reading support tools and learning strategies for dyslexic students and educators. We are committed to handling your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. What Information We Collect

We collect the following types of personal data:

• Contact Information: such as your name, email address, and phone number (if you contact us or sign up).

• Usage Data: information about how you use our site (pages visited, time spent, etc.).

• Marketing Data: data collected through Facebook/Instagram ads, including anonymized audience targeting and campaign performance.

• Cookies & Tracking: data collected through cookies and similar technologies.

3. How We Collect Your Information

• When you fill out a form or subscribe to our newsletter.

• When you interact with our ads on Facebook or Instagram.

• When you browse our website, cookies may collect usage data.

• From third-party tools such as:

  • Meta Pixel (for Facebook and Instagram ad tracking)

  • Google Analytics (to understand site usage)

4. Why We Collect Your Data

We collect your data to:

• Provide and improve our services

• Respond to your inquiries and messages

• Send educational content and updates

• Offer personalized marketing based on your interests

• Measure the effectiveness of our advertising campaigns

5. How We Use Facebook and Instagram Data

We use the Meta Pixel to:

• Track conversions from Facebook/Instagram ads

• Optimize ads based on collected data

• Build targeted audiences for future campaigns

Meta may collect or receive information from SoftEnglish.io and use it to provide measurement services and targeted ads. You can learn more or opt out via https://www.facebook.com/policies/cookies/.

6. How We Protect Your Data

We implement appropriate technical and organizational measures to secure your data, including:

• Secure servers

• SSL encryption

• Access controls for stored data

We do not sell or share your personal data with third parties for commercial purposes.

7. Your Data Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or request data portability

• Withdraw your consent at any time

To exercise your rights, contact us at: office@softenglish.io

8. Cookies and Tracking Technologies

We use cookies to:

• Improve site performance

• Analyze traffic patterns

• Track ad performance

You can control cookies through your browser settings or opt out of tracking via cookie banners (if implemented).

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

SoftEnglish.io
Email: office@softenglish.io

Thank you for choosing SoftEnglish Global Ltd.
We value your trust and strive to ensure your satisfaction with our digital products.

Our address is: SoftEnglish Ltd Netsach 14 tlv 6435217 israel